Shipping Policy

Thank you for shopping with DogVoli. We aim to provide reliable and timely delivery of our pet accessories across India. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. If there is a high volume of orders, processing may take slightly longer.

2. Shipping Time

Once shipped, orders are typically delivered within:

• 3–7 business days for most locations in India
• 5–10 business days for remote or rural areas

Delivery times may vary depending on the courier service and your location.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order size.

From time to time, DogVoli may offer free shipping promotions on selected orders or products.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message with a tracking number.

You can use this tracking number to monitor the delivery status of your order.

5. Delivery Delays

Delivery times may occasionally be affected by:

• Weather conditions
• Courier delays
• Public holidays
• Incorrect shipping address

DogVoli is not responsible for delays caused by courier services, but we will assist you in resolving any delivery issues.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct when placing an order.

DogVoli cannot be responsible for orders delivered to incorrect addresses provided by customers.

7. Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery with your order details and photos (if applicable). We will work with the courier service to resolve the issue.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

DogVoli
Email: dogvolifamily@gmail.com
Location: Gujarat, India