Return & Refund Policy

At DogVoli, we want you and your pets to be completely satisfied with your purchase. If you are not fully happy with your order, our Return & Refund Policy explains how you can request a return or refund.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• You received the wrong item
• The product is unused and in its original packaging

Return requests must be made within 7 days of receiving your order.

Products must be returned in unused condition with original packaging and tags (if applicable).

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged products caused by the customer
• Products returned without original packaging
• Items returned after the return period

3. Return Process

To request a return, please contact our support team with:

• Your order number
• A brief explanation of the issue
• Photos of the product (if damaged or incorrect)

Once your request is approved, we will provide instructions for returning the item.

4. Refund Policy

After we receive and inspect the returned product, we will notify you about the approval of your refund.

If approved, the refund will be processed within 5–7 business days using the original payment method.

Please note that processing time may vary depending on your payment provider.

5. Exchange Policy

If you received a defective or incorrect product, we may offer a replacement or exchange based on product availability.

6. Return Shipping

In cases where the return is due to our error (damaged or wrong product), DogVoli may cover the return shipping cost.

For other returns, the customer may be responsible for return shipping fees.

7. Contact Us

If you have questions about returns or refunds, please contact us:

DogVoli
Email: dogvolifamily@gmail.com
Location: Gujarat, India